Terms & Conditions

Please read the following carefully.
By using this website the "user" or "you" agree to the following terms of use.

Shopping with Wooden-Crates.eu

You can order products
(1) on this website or,
(2) by telephoning,
(3) by faxing or,
(4) by post.

If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order. The email confirmation will be produced manually so we can confirm your order details.

Prices

Our prices are shown on Wooden-Crates.eu

We aim only to display items which are in stock and can be dispatched quickly. If we are unable to supply a particular item that you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. We may offer a replacement or upgraded item as a replacement.

Payment

You can pay by any Visa, MasterCard, Switch, Solo. To ensure that shopping on-line is secure, your credit/debit details will be encrypted.

You may also pay by cheque or postal order. For more details see final checkout.

The prices displayed on our web site are in British pounds.

We currently debit money from your account the same day as completing and dispatching your order.

Delivery

We ordinarily deliver goods to destinations within England. For delivery outside this area, please contact us.

We aim to deliver goods to destinations within England within 1 working day in most circumstances. Please call if you wish to collect.

Orders sent will require a signature on receipt. Please ensure that someone is present at the delivery address to sign for the order. If there is not somebody present at the time of delivery, the courier company will leave their contact details so you can arrange another delivery time.

We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time which we quote for that item, please contact us by email or telephone. We will try and ensure that you receive your order, as quickly as possible.

We will only track orders after 48 hours, after the order has been dispatched.

Returns

We are not able to provides refunds on items that are made to measure unless they are faulty.

Our Customer Service team will be happy to help you if you have any queries. You can email us at sales@Wooden-Crates.eu or telephone us on 01664 424 134.

Our responsibility

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data, consequential loss in circumstances which are beyond our control.

We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from Wooden-Crates.eu
You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

General

We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.

These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.